Southwest Airlines apologizes for delays and cancellations of 2,000 flights due to ‘technological problems’

Flights with Southwest Airlines were subject to nearly 2,000 delays or cancellations during Saturday, with the company blaming it on a flaw in its IT systems.

From kl. 21 showed FlightAware.com that there had been 470 cancellations over the course of Saturday with 1,438 delays – about 40 percent of all flights.

“We are experiencing flight disruptions across our network today due to a brief hiatus in our service earlier this morning as we worked to resolve an intermittent technology issue, as well as ongoing weather challenges affecting multiple areas of our system,” the airline wrote on Twitter.

‘We sincerely apologize for the inconvenience and we will continue to work with customers who experience a disruption in their travel plans.’

The airline quoted

The airline cited “intermittent performance issues after routine overnight maintenance of some of its backend technology”

Although not specifically Southwest Airlines, a 'misery map' showed a number of delays across the country on Saturday, including Miami, Chicago, New York and Washington DC

Although not specifically Southwest Airlines, a ‘misery map’ showed a number of delays across the country on Saturday, including Miami, Chicago, New York and Washington DC

FlightAware showed more than 460 canceled flights and 1,380 delays

FlightAware showed more than 460 canceled flights and 1,380 delays

There were dozens of frustrated travelers who wrote on social media about how their weekend travel plans had been ruined.

A traveler who experienced a five-hour delay with the airline expressed their disappointment on Twitter.

“So @SouthwestAir will just continue to delay the flight and give no explanation as to what’s going on or why?” As if people have no plans? It’s so ridiculous that I’m going to miss my whole event now because of this. I need some kind of compensation for this. ‘

Originally, the source of the delays was a ‘planned system outage’, according to KPRC, where Southwest’s IT was down for two hours from 6 p.m.

The airline blamed ‘intermittent performance issues after routine overnight maintenance of some of its backend technology’, but the outcome appeared to last at least an hour longer with delays affecting Southwest flights across the country, including Raleigh-Durham International Airport in North Carolina and Ronald Reagan Washington National Airport in Washington, DC

Some passengers tweeted their travel plans online, indicating that delays were becoming later and later

Some passengers tweeted their travel plans online, indicating that delays were becoming later and later

Some passengers tweeted their travel plans online, indicating that delays were becoming later and later

Southwest Airlines flights were delayed and canceled all Saturday

Southwest Airlines flights were delayed and canceled all Saturday

On April 1, Southwest posted this cocky tweet.  It did not seem so fun on Saturday for those traveling with the airline

On April 1, Southwest posted this cocky tweet. It did not seem so fun on Saturday for those traveling with the airline

On Friday, the airline made a joke in appreciation of the April Fool’s joke.

‘Do you want a joke? Baggage fees, ‘wrote the @SouthwestAir account, but the tweet did not sit well a day later.

‘Kind of bad taste to make a Twitter joke when all planes today are apparently delayed’, Ryan Breton wrote in response.

‘Nice April Fool’s joke – You have hundreds and hundreds of passengers in Chicago that you can not get on planes, and you have hundreds more in Saint Louis, and that’s exactly what I saw – what with fewer jokes and more results,’ tweeted Christopher Dabek.

‘A joke is that you’ll cancel my family’s flight from Orlando for no reason. THEN we will cancel our rebooked flight within 8 hours before departure. Unacceptable. Now we are stranded without a hotel and no way to get home. Never fly southwest again, B. Hopt added.

“This is almost as much fun as receiving a text message at 11:30 pm that your flight has been canceled. The punchline is on hold for 2-1 / 2 hours, waiting to speak to a representative to reschedule a flight. You’re digging deep into April Fool’s jokes’, wrote another Twitter user.

A Twitter joke from a day earlier was suddenly not quite as funny for those affected by delays

A Twitter joke from a day earlier was suddenly not quite as funny for those affected by delays

On Friday, Alaska Airlines had canceled more than 100 flights, affecting more than 15,000 passengers along the west coast, as recess pilots showed up during a stalemate in contract negotiations that have lasted nearly three years

About 9 percent of the airline’s flights were canceled, including 66 in Seattle, 20 in Portland, Oregon, 10 in Los Angeles and seven in San Francisco, according to flight tracking website flightaware.com.

Pilots held a nationwide rally and strike in all of these cities, according to the Alaska Airlines Pilots union, which blamed the airline for not manning up now that more Americans are traveling in a post-pandemic world.

“Alaska Airlines did not properly manage to plan increased travel demand and take the necessary steps to ensure it attracted and retained the pilot,” the union said in a statement, adding that the strikers were out of service and would not have contributed to the cancellations. .

The airline said in a statement that it admitted to falling short of serving thousands of customers, but also tried to blame the pilots for continued delays that could go into the weekend.

“It takes everyone in Alaska to run a successful and reliable operation,” the company said, “We are grateful to all the staff who work hard to get our guests where they are going.”

The cancellations and strike come as air travel rises to pre-pandemic levels, and demand rises as many Americans take off on spring break for long-delayed vacations.

On Saturday, Alaska had far fewer problems with 79 canceled flights and 81 delays.

Travelers at Seattle-Tacoma International Airport check flight status as more than 15,000 are stranded on the west coast following more than 100 flight cancellations from Alaska Airlines, while pilots mark themselves under a stalemate for negotiations

Travelers at Seattle-Tacoma International Airport check flight status as more than 15,000 are stranded on the west coast following more than 100 flight cancellations from Alaska Airlines, while pilots mark themselves under a stalemate for negotiations

The pilots lined up outside the airport and held a conference at all their picket sites last Friday to discuss the strains the pilots have been exposed to over the past three years.  Pictured, Captain David Campbell (left) outside the airline's hub in Seattle, Washington

The pilots lined up outside the airport and held a conference at all their picket sites last Friday to discuss the strains the pilots have been exposed to over the past three years. Pictured, Captain David Campbell (left) outside the airline’s hub in Seattle, Washington

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