Some owners of the new Studio Display face problems when trying to update Apple’s latest monitor to its latest firmware, which causes some customers to be asked by Apple Support to have their monitor repaired at an Apple Store or an authorized repair center.


A growing thread on the Apple Support Forum (1, 2) includes Studio Display owners reporting that when they try to refresh the screen, they are presented with an error message that reads “Apple Studio Display firmware update could not complete. Try again in an hour. If the problem persists, contact an Apple Authorized Service Provider. ” According to users on the thread, connecting the monitor to another Mac and / or restarting the monitor does not solve the problem.

Users on the MacRumors forums also report similar issues where some are prompted by Apple Support to have their monitor repaired. Apple’s Studio Display runs iOS and users can update it through System Preferences on macOS.

Following reviews of poor webcam quality, Apple has promised a new update in the future that addresses poor camera quality. The same update could include a patch to the issue that users are experiencing when trying to update their Studio Display.

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