JetBlue CEO in Boston debuts with new service after days of flight delays, cancellations

One of the busiest airlines operating from Boston Logan International Airport will add new overseas routes this summer. JetBlue CEO Robin Hayes announced Tuesday that the airline will begin flying from Boston to London Gatwick on July 19th. Flights to London Heathrow will start on 22 August. Tickets are already on sale, and Hayes announced that the airline will offer introductory prices of $ 499 round trip to London and under $ 2,000 round trip on its Mint business class. Following the announcement, Hayes was also expected to face some difficult questions from journalists about the recent travel disruptions involving the airline. On Monday, 222 flights to or from Logan were delayed, 58% of them were JetBlue flights and 53 flights were canceled – just under 70% of them belonged to JetBlue. Jetblue had most issues, but several other airlines also experienced delays and cancellations. A spokesman for JetBlue said the number of flight delays and cancellations is not specific to JetBlue and that severe weather in the southeast and several air traffic control programs have created significant impacts on the industry in recent days. The airline said it has made progress in getting crew members and planes back in place and has apologized to customers. “It is normal that it takes a few days to fully recover when these situations affect our operations so significantly. We apologize to our customers for the inconvenience and we are working to keep them updated and get them on track as soon as possible. possible, “JetBlue said in a statement. “They would wait for a crew and the last crew could have been delayed and then they would reach their maximum time they could fly that day,” said traveler Tina Dinh. The frustration is also being felt by flight crews. The Transportation Worker’s Union said Jetblue unfairly blamed crew members for the delays. According to the Transport Workers Union of America, Ed Baklor, head of JetBlue’s customer care and programs, issued a statement on March 28, indicating that the operational problems at JetBlue are caused by flight attendants refusing to accept assignments. The union said in a press release that Baklor’s statement could not be further from the truth. “It’s time for JetBlue to stop playing the blame with their flight attendants,” Gary Peterson, TWU International Vice President and Air Division Director, said in the union’s statement. “Our flight attendants showed up and kept this airline flying during the pandemic. Now is the time for the management to show up for them.” “Stewardesses are not the cause of these problems. They are the reason why customers return to JetBlue,” said TWU International President John Samuelsen in the union’s statement. “TWU is ready to meet on these issues right away. It’s time for JetBlue to take responsibility for bad management decisions and come to the table to negotiate real solutions that will solve the real problems.”

One of the busiest airlines operating from Boston Logan International Airport will add new overseas routes this summer.

JetBlue CEO Robin Hayes announced on Tuesday that the airline will start flying from Boston to London Gatwick on July 19th. Flights to London Heathrow will start on 22 August.

Tickets are already on sale, and Hayes announced that the airline will offer introductory prices of $ 499 round trip to London and under $ 2,000 round trip in its Mint business class.

Following the announcement, Hayes was also expected to face some difficult questions from journalists about recent travel disruptions involving the airline.

On Monday, 222 flights to or from Logan were delayed, 58% of them were JetBlue flights and 53 flights were canceled – just under 70% of them belonged to JetBlue.

Jetblue had most issues, but several other airlines also experienced delays and cancellations.

A spokesman for JetBlue said the number of flight delays and cancellations is not specific to JetBlue and that severe weather in the southeast and several air traffic control programs have created significant impacts on the industry in recent days.

The airline said it has made progress in getting crew members and planes back in place and has apologized to customers.

“It is normal that it takes a few days to fully recover when these situations affect our operations so significantly. We apologize to our customers for the inconvenience and we are working to keep them updated and get them on track as soon as possible. possible, “JetBlue said in a statement.

“They would wait for a crew and the last crew could have been delayed and then they would reach their maximum time they could fly that day,” said traveler Tina Dinh.

The frustration is also felt by the flight crews. The Transportation Worker’s Union said Jetblue unfairly blamed crew members for the delays.

According to the Transport Workers Union of America, Ed Baklor, head of JetBlue’s customer care and programs, issued a statement on March 28, indicating that the operational problems at JetBlue are caused by flight attendants refusing to accept assignments. The union said in a press release that Baklor’s statement could not be further from the truth.

“It’s time for JetBlue to stop playing the blame with their flight attendants,” Gary Peterson, TWU International Vice President and Air Division Director, said in the union’s statement. “Our flight attendants showed up and kept this airline flying during the pandemic. Now is the time for the management to line up for them.”

“Stewardesses are not the cause of these problems. They are the reason why customers return to JetBlue,” said TWU International President John Samuelsen in the union’s statement. “TWU is ready to meet on these issues right away. It’s time for JetBlue to take responsibility for bad management decisions and come to the table to negotiate real solutions that will solve the real problems.”

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